Frequently Asked Questions

You can place your order directly through our online catalog. Select the desired products, add them to your cart, and submit your inquiry. Alternatively, you can contact us by email or phone, and we will be happy to create a custom quote for you.

Yes, most products have a minimum order quantity that may vary by item. Generally, the minimum starts at 10 pieces per product. For orders with logo application, the minimum quantity may differ. Contact us for exact information about your desired product.

We offer various customization techniques: embroidery for a high-quality, durable result, screen printing for larger quantities at favorable conditions, and digital printing for detailed, colorful designs. We are happy to advise you on which method best suits your logo and chosen textile.

Delivery time depends on the order quantity and the desired customization method. Standard orders without personalization are usually delivered within 5–7 business days. For orders with logo application, delivery takes approximately 10–15 business days after print proof approval. Express deliveries are available upon request.

Our prices are tiered and depend on the order quantity — the larger the quantity, the lower the unit price. Catalog prices refer to the base price per item. Logo application and customization costs are calculated separately and depend on the chosen technique, logo size, and number of positions.

Standard products without individual customization can be returned within 14 days of receipt, provided they are unused and in original packaging. Individually printed or embroidered items are excluded from exchange, unless there is a production defect. For complaints, please contact us immediately.

Yes, we offer tailored solutions for special requirements. Whether special colors, specific cuts, or unique materials — you can describe your wishes in detail through our inquiry form. Our team will then create a custom offer for you. Custom products usually require a higher minimum order quantity.

We accept payment by bank transfer (prepayment) and invoice for existing customers. For invoice payments, we grant a payment term of 30 days. For new customers, we also offer the option of invoice payment after the first successful order.

Yes, we even recommend ordering samples in advance to check material, fit, and quality. Sample orders usually incur a charge, but the cost can be credited against a subsequent bulk order. Contact us for more information about sample orders.

Yes, we offer attractive volume discounts. The larger your order, the lower the unit price. Additionally, as a regular customer, you benefit from our loyalty program with Silver, Gold, and Platinum tiers offering additional benefits and discounts. Contact us for a custom quote.